At NxtKraft, we strive to provide high-quality digital services, including web development, SaaS solutions, hosting, and digital marketing. Our refund policy is designed to ensure clarity and fairness in all transactions.

1. Eligibility for Refund

We offer refunds under the following conditions:

• If the service has not yet commenced and a request is made within 7 days of payment.

• If we are unable to deliver the promised service due to unforeseen circumstances.

• If a technical issue or service failure occurs from our end and remains unresolved.

2. Non-Refundable Services

The following services are non-refundable:

• Custom web development & design work once initiated.

• SaaS platform subscriptions after 7 days of purchase.

• Domain registrations, hosting services, and third-party software licenses.

• Digital marketing services after the campaign has been launched.

3. Refund Request Process

To request a refund:

1. Email us at support@nxtkraft.com with your order details and reason for the refund.

2. Our team will review the request and respond within 5-7 business days.

3. Approved refunds will be processed within 10 business days to the original payment method.

4. Cancellation Policy

• Services can be canceled before the commencement of work.

• Subscription-based services can be canceled anytime, but no pro-rata refunds will be issued.

5. Changes to Policy

NxtKraft reserves the right to update this refund policy at any time. Changes will be reflected on this page.

For any refund-related inquiries, please contact info@nxtkraft.com.